Chemicals Together in an Effort to be Greener Essay

Alhamdulillah, first of all, I would like to thank Allah as I could finish my chemistry assignment with the title of Chemistry in your daily life. I would like to express my deepest appreciation to all those that help me, contribute their suggestion and opinion in doing this assignment from the beginning until finish because, without their help, I might have little problem in this research. Even though a few problems occurred when doing the assignment but luckily it can be settled down. With a lot of effort, finally, this task can be sent to our lecturer before the submission date as well. Furthermore, a special thanks to my lecturer chemistry, Dr. Musfiroh bt Jani that deliver this assignment and explain clearly how to do this assignment with the concept of chemistry and how to applied it in daily life to make sure we can score chemistry and understand the true meaning of chemistry. We can do this without her as she guides and fix our mistakes from starting of this assignment and want to improve the new one so this assignment can be completely finished and get a better result. Next, big thanks go to other Chemistry lecturers that teach me and guide me as long as I was a student and will make sure I can understand properly what is chemistry, why we need to learn chemistry and the important thing is we learn this to understand the knowledge to apply in real life, not because the exam. They also teach me how to produce a good assignment and report. Moreover, many thanks to my parents that support me from for with their contribution especially by providing money to me as I need to find references and they also help me in give an idea to make sure I can finish my assignment. Last but not least, thanks to my friends that always support and stick with me when hard and happy in this life and for those who are directly and indirectly support and help me with the assignment. Have you ever wondered why ice melts a water evaporates? Why do leaves turn colors in the fall, and how does a battery generate electricity? Why does keeping foods cold slow their spoilage, and how do our bodies use food to maintain life? There are a lot of nature and phenomena life that happens around us that involved chemistry. Have you wondered what is chemistry? And what chemistry can do in our life? How chemistry can be important and relates to our life? All the question can be answered in Chemistry as chemistry provides really important understanding and how it can be applying in our daily life as a human. That is the reason why we need to study chemistry. By studying chemistry, we can learn to use powerful language and ideas to describe what happened because chemistry is universal science that covered all the process around us include matter and also the process of humans. Chemistry? What crossed in your mine about chemistry? Either about chemistry with friends, chemistry in doing the same things, chemistry in a relationship for couples or anything else. Yes, that’s all true but in science actually, chemistry is a study of matter, properties, and its behavior. Chemistry also provides an understanding background of matter which it can be divided by atoms, molecules, gas. Atoms are smallest particles of elements that exist surrounding us. It is made of three tiny particles that called subatomic particles which is protons, neutrons, and electrons. The center of the atom, called nucleus is made up of protons and neutrons. Every single thing in this world is made up of matter include our bodies. Chemistry is relating to everything in life and it is a large branch that needed by everyone. Not only doctor, but the dentist, pharmacist, nurse, geologist, and others need chemistry too. Chemistry can be divided into five main branches which are very wide in the application of life. The first is analytical chemistry which discusses uses qualitative and quantitative observation to identify and measure the physical and chemical properties of substances. In fact, all chemistry is analytical chemistry. Secondly is physical chemistry. As we know, physical chemistry is discussed physics combine with chemistry. It’s about how matter can interact with energy. The important things in this topics are thermodynamics and quantum mechanics. The third branch of chemistry is organic chemistry which studies in compounds that contains carbon element. Carbon has many unique properties that allow it to form complex chemical bonds and very large molecules. Inorganic chemistry studies a materials such gases and metals that do not contain carbon as part of their make up. Last but not least is biochemistry is study of chemical processes that occur between organisms. Try to imagine the world without chemistry.

Morality and Honesty Essay

In this assignment, I will clearly analyse the concept of prime ministerial versus cabinet government. I will talk about the role of the prime minster and the cabinet and assess the prime ministerial power versus the cabinet. All sources of information will be referenced. The cabinet is the executive committee of the government and all its members are appointed by the Prime Minister and it is chaired, answerable to and accountable to the prime minister (Wilson 2003). The cabinet is formed to decide on major policies to be adopted in the country and abroad. They also deal with unforeseen major problems such as terrorist’s attacks and the cabinet also meets to coordinate the policies of different departments and planning of long tem government policies. All government decisions are taken collectively and defeat on a motion of confidence requires the resignation of all members of the government. According to BBC News (2003), Clare Short who was secretary of state to international development resigned in 2003 as she did not support the British government going to war with Iraq without a clear mandate from the United Nations. According to BBC News (2003), Robin Cook who was the leader of the House of Commons also resigned over the Iraq war stating that he could not accept collective responsibility for the decision to commit Britain now to military action in Iraq without international agreement or domestic support. The prime minister is the one who holds the power over the cabinet as he can appoint the minister to the cabinet, dismiss them or promote them. The prime minister chairs the cabinet, decides on the agenda and he is the one who ultimately decides on how different issues will be dealt with. The prime minister controls the way a policy is processed, sets the framework for ministerial policies, holds the power in making executive decisions and may make important decisions with whom he wishes and sometimes without reference to other cabinet members. The prime minister also holds power to create cabinet committees which are set up to deal with specific policy problems. The prime minister can decide on which committee to be set up and has got the power to decide on who chairs it and who sits on it. According to Forman and Baldwin (1999), the prime minister can exploit the use of bilateral meetings with individual ministers in order to divide and rule any collective opposition within the cabinet to preferred policies. All preparations and timing of the cabinet decisions is very munch in the hands of the prime minister which gives the holder of the position a real advantage over the rest of the cabinet. Wilson (2003) states that Tony Blair uses his cabinet much less than John Major did and attends its meetings for only a short time. Tony Blair generally prefers to lay down his preferred policies and expects agreements from its cabinet members. However John Major did not insist on collective decision and it was stated that in his last years his cabinet was very divided and his performance seems weak and ineffectual. (Wilson 2003). In various textbooks, Tony Blair is compared to Margaret Thatcher. He likes to take a presidential approach to government while his other cabinet ministers will stay in the background unless there is a controversy or policy initiative. It is very rare that Tony Blair will have cabinet debate and his meetings are usually short, tightly managed and focused on delivering information. According to Dearlave and Saunders (1993), Margaret Thatcher was a high-profile prime minister whose office was more powerful than the cabinet and she very often choose to do it her way without the support of the cabinet. However Dearlave and Saunders (1993) also state that the fall of Thatcher from power was due to the fact that she did not have the support of the cabinet anymore. The prime minister might hold power over cabinet appointments, promotions and dismissals but according to Dearlave and Saunders (1993), he can hardly do this at will as senior ministers have their own political standing. Although the prime minister has the power over various issues of the cabinet, he still needs the support of its members if he wants his government to be seen as secure and for the government to continue to have the parliament and the public. According to Barnett (2002), splits in cabinet over policy issues and ministerial resignations damage the authority of the prime minister and government as a whole and undermine public confidence in the strength of the government. Barnett (2002) also states that if the prime minister cannot control his cabinet effectively, this might leads to his downfall or if he fails to keep key ministers and the parliamentary party loyal in his support. In conclusion, I can say that the prime minister remained the one who holds the power over the cabinet and his political party and is regarded as the most powerful politician in the country. However for the government to stay united and secure the prime minister needs to have the full support of its cabinet ministers and if the cabinet is not being run effectively, this can contribute to the downfall of the prime minister.

Thematic essay 2 Example | Topics and Well Written Essays - 750 words

Thematic 2 - Essay Example In â€Å"I Stand Here Ironing,† a mother reflects on her struggle to raise her daughter Emily during the harsh years of the Great Depression and the World War. She questions the decisions she has made and their effect on her daughter. The mothers are the narrators in â€Å"Everyday Use† and â€Å"I Stand Here Ironing.† Another point of similarity in the two stories is the sibling relationships. Walker’s Dee and Maggie, and Olsen’s Emily and Susan, are sisters whose interactions play important roles in the development of the narratives. The two pairs of siblings experience similar treatment from their mothers, and have similar personalities and sibling relationships. Maggie in â€Å"Everyday Use† and Emily in â€Å"I Stand Here Ironing† are treated in similar ways by their mothers. Maggie and Emily are the elder daughters in poor households. In these circumstances, they are called upon to share a significant part of the mothers’ domestic burdens. Maggie cleans the yard, stays back in the kitchen to wash-up after dinner and, unlike her sister, knows all the household tasks, including quilting. Her position is the family is â€Å"like somebody used to never winning anything, or having anything reserved for her† (Walker, 74). In the same way, Emily is obliged â€Å"to help be a mother, and housekeeper, and shopper† (Olsen, 5). Maggie and Emily bear the brunt of the family’s poverty. ... Walker’s narrator placidly condones the selfishness of the successful Dee, who has carved a place for herself in the outside world, and takes for granted the stay-at-home Maggie, who stoically bears her modest lot. Similarly, Olsen’s mother admits that, unlike her younger siblings, Emily is â€Å"a child of her age, of depression, of war, of fear† (Olsen, 7). It is clear that the younger siblings, Dee and Susan, receive preferential treatment from the two mothers. The mothers come to acknowledge this discrimination. Maggie’s mother makes amends by refusing to give Dee the quilts, while Emily’s mother hopes the Emily will â€Å"find her way† (Olsen, 7) in the future. The siblings in the two stories also share appearances and personalities. Maggie is â€Å"homely and ashamed of the burn scars down her arms and legs† (Walker, 2). She shuffles and sidles up to people, is afraid to meet strangers and totally lacks self-confidence. Her mothe r declares, â€Å"She knows she is not bright. Like good looks and money, quickness passes her by† (Walker, 13). Similarly, Emily’s walk is nervous. Her skin is scarred by pock marks and she stammers in class. Her mother says â€Å"She was not glib or quick† (Olsen, 4). In contrast, the younger siblings are pretty and confident. Dee is â€Å"lighter than Maggie, with nicer hair and a fuller figure† (Walker, 10). She is attractive, extroverted, confident and ready to take what she wants. Likewise, Susan is â€Å"golden and curly haired and chubby, quick and articulate and assured, everything in appearance and manner Emily was not† (Olsen, 5). The mothers themselves admit that the elder girls are inferior to their younger siblings in attractiveness and personality. The two pairs of siblings experience

Personal Development Plan Essay Example | Topics and Well Written Essays - 3000 words

Personal Development Plan - Essay Example In this similar concern, my approach towards developing interpersonal communication completely emphasises my initial coaching along with mentoring skills. I was able to develop my interpersonal communication skill by focusing much upon interacting with other individuals based on the aspects of enhancing knowledge and understanding listening capabilities. This particular report emphasises on assessing my personal strengths and weaknesses through the application of Four MBTI Dichotomies model. In addition, apart from coaching skills, mentoring skills also contributed in the development of my interpersonal communication skills by a considerable extent. These interpersonal communication skills can be identified in developing my professional interests in coaching through which, I intended towards gaining maximum expertise and obtaining practical as well as theoretical knowledge. I was able to develop my mentoring skills with the practice of a two-way communication with different individuals that assisted me in obtaining a clear understanding of the prevailing cultural diversity in my community and developing trust amid themselves by way of demonstrating better follow-up or listening skills. This was mainly done through focusing on my MBTI ranking, where my personality indicator refered to an INFP style. As I am a kind of individual who likes to form greater association with the people belonging to diverse personality traits and nature including my INFP personality indicator in accordance with Isabel Briggs Myers’ indicators tests (Refer appendix), I strongly believed that my communication skill enhanced at large. Evidently, learning styles play a decisive role in supporting individuals from gaining effective knowledge in order to retrieve from certain critical conditions that are commonly witnessed in terms of poor performance and low satisfaction among others. According to the

Decreasing the Prevalence of Drunk Driving Essay

Decreasing the Prevalence of Drunk Driving - Essay Example The prevalence of drinking is seen to be highest in young adults due to the fact that they lack much experience on the road, and inappropriate consumption of alcohol impairs their driving skills. Therefore, the following program of reducing driving under the influence will be beneficial to the young age groups. This program will provide a check and balance that will help to reduce the amount of injuries or death on the road. This program has three subsections namely: the extended use of interlocks, increasing the use of sobriety check points and maintaining of a minimum drinking age of 21 years. The use of ignition interlocks was to prevent drivers who have their blood alcohol concentration was above a specified level from starting their cars. The interlocks consisted of an alcohol detector that was tamper proof and a system to reset the driver periodically to test for sobriety. This is a precaution that been in effect for quite some time. By 2011, 49 states had enacted a law that pe rmit the use of interlocks for some of the offender that were caught driving under the influence of alcohol (Breind 45). A study carried concluded that all those drivers convicted with drunk driving have drastically reduced after their vehicles were fitted with ignition interlocks. A lot of live have also been saved in the process. A survey has shown that this strategy is highly efficient in preventing the re arrest for drunk driving and has subsequently reduced incidents of accidents. Sobriety checkpoints are road blocks that the law enforcers have put to stop cars on a systematic basis in order to spot drivers who are driving under the influence

Business Sustainability Research Paper Example | Topics and Well Written Essays - 4000 words

Business Sustainability - Research Paper Example To determine the extent in which the SME owners in Auburn city should support the use of modern digital infrastructure, a research interview was conducted to a total of ten (10) SME business owners in Auburn city. In line with this, the research findings show that the research interviewees are not aware of how the NBN can intervene and help them improve the quality and accessibility of their corporate websites. Despite the limitation in the research interviewees’ knowledge with regards to the use of the fixed wireless network, the next-generation satellite, and the optic fiber network, most of the research interviewees show the positive sign when it comes to supporting the use of modern digital infrastructure.   The Broadband, Communication and Digital Economy (DBCDE) is one of the Federal Government departments in Australia that has been appointed to be responsible throughout the development of its digital economy (CB Online, 2013). To increase the chances wherein the gener al public will continuously have a good experience when using digital technology, DBCDE continuously develop and enhance not only the existing digital infrastructure in Australia but also promote the facilitation of its future innovation and set up necessary regulatory framework particularly with regards to the service and use of information and communication technology (Australian Government - Department of Communications, 2013; CB Online, 2013). On the other hand, the National Broadband Network (NBN) is â€Å"the next-generation broadband network designed for Australia’s future needs† (Australian Government - Department of Broadband, Communications and Digital Economy, 2013). It means that through the business intervention of the NBN, it is possible for Australia to come up with a more reliable and faster broadband access to the local residents and the businesses.As of May 2013, NBN was able to construct an optic fiber network in Armidale, Aspley, Bacchus Marsh, Brun swick, Blacktown, Coffs Harbour, Crace, Deloraine, George Town, Gosford, Hobart, Kiama, Kingston Beach, Launceston, Midway Point, Scottsdale, Smithton, Sorell, South Morang, St Helens, Toowoomba, Townsville, Triabunna, and Willunga whereas the fixed wireless network is made available in Armidale, Ballarat, Darwin, Geraldton, Tamworth, and Toowoomba (Australian Government – Department of Broadband, Communications and Digital Economy, 2013). Unfortunately, these two (2) major digital technology infrastructures are not much readily available in Auburn city.  

Compare and Contrast Essay Example | Topics and Well Written Essays - 500 words - 10

Compare and Contrast - Essay Example This symbolizes that he is still innocent and yet to be corrupted by the world. She pleads with him not to leave, but he is determined to leave. The fact that it is sunset as he begins his journey is also symbolic. The evening gets darker until the scene reaches climax. This symbolizes God’s light that slowly fades from Goodman’s heart (Bloom 64). Brown wanders into the woods with tangled ways, poor visibility, and dark. This symbolizes the confusion and loneliness of a life that is Godless. Goodman meets the devil who is described as being similar to him. This symbolizes the presence of the devil in the world according to the Christian domain. At this point, Brown makes at attempt to move away from the devil and go back to faith. He however does not achieve this and moves further into the forest where he meets several people, with the devil disappearing. When he is left alone, he tries to pray but he is distracted by a black cloud. This symbolizes how sin prevents people’s eyes from seeing the heavens (Ullen 371). Generally, symbolism within Young Goodman Brown is spiritual. Brown loses faith by following a path that is evil. The devil and Tom Walker is another symbolic story that is written by Washington Irving. The main character of the story is Tom Walker, who is wretched and leads an unhappy life. His wife is his primary source of misery. Their house is located in a dreary and desolate place. The house seemed like it was haunted and lifeless with a gloomy sensation. The house has been used symbolically to represent how Tom and his wife lived in misery (Buchanam 67). The setting has further been portrayed symbolically to portray misery, worries, and sins. Greed has been represented symbolically throughout the story. Native Americans, for instance, suffered greatly from the land owners and colonialists as a result of greed. The devil uses trees for firewood to symbolize his collection of men’s souls to

Hum final Essay Example | Topics and Well Written Essays - 2000 words - 1

Hum final - Essay Example As such, let us look into one of the more intriguing argument pertinent to the existence of God. St. Anselm is one of the leading theologian-philosopher during the medieval period. He provided us with one of the many versions of the ontological argument for the existence of God. According to Anselm, ‘God is the greatest conceivable being.’ And since God is the greatest conceivable being, therefore God exists. Now, one may not agree right away with him but let us try to clarify some point made by St. Anselm. Two things can be inferred from the argument. First, the human mind is capable of conceiving the greatest being. That to say, that it is only the human mind that has the capability and the capacity to recognize the greatest being. Second, the moment that the greatest being is conceived, it exists. At the onset it seems that St. Anselm seems to jump from mental conception of a being to its actual existence. But is he guilty of it? No! For St. Anselm, the actual existence is greater than mental existence so much so that â€Å"if the greatest conceivable is not ac tual, it is not the greatest conceivable being† (Grave 32) As such, at the core of his argument is the truism that existence is better and that understanding this is the greatest key to ‘defining’ God. What is existence then? If we are going to look at Realism, in its simplest form, it affirms the claim that X (a thing) exists at a given place Y in time Z. This is basically similar with axiom of location which purports the idea that a thing if it is real, exists at least on one location, and at most one location. It attests to the reality of matter, thus affirming materialism or the physical body of objects. As such, it is not surprising that naturalism basically supports this strand of interpretation in lieu of existence. On the other hand, another way of understanding existence is via apprehension of the universals or forms or ideas and this is termed as

Impact of Teen Pregnancy on the Support System in the UK Coursework

Impact of Teen Pregnancy on the Support System in the UK - Coursework Example Babies born to teenagers are possible to have poor life outcomes. Most teenage mothers suffer physical, mental and emotional health conditions. All too frequently teenage parent families live in poverty (Field, 2011). There are various bodies that provide support to teenager mother in different ways. Some organizations offer that services support teenage mums to develop the skills and confidence they need to live independently. Mostly teenage mothers need support in areas such as budgeting, cooking, debt, benefits, self-esteem, confidence, assertiveness, and re-housing. Most support bodies are committed to giving them the opportunities in education, training, and employment. Â  Other organizations help these teenage mothers access other specialist services so that they get the full range of help to really make a difference for them, for their babies and for their families. One such body that provides support for teenage mothers is Action for Children's Gabriel Court which oversees the performance and ensures a multi-agency strategic approach to reducing levels of teenage pregnancies in the UK. Â  

Exposing Workers to Plutonium Case Study Example | Topics and Well Written Essays - 250 words

Exposing Workers to Plutonium - Case Study Example Workers who have occupations at a nuclear plant, which require that they be necessarily exposed to radiation like plutonium, are among workers who are at high risk in their health as well as their safety. A number of incidents have occurred stating plutonium spills exposing worker’s health to dangers. This substance was said to remain in vital organs of the body like lungs or may move to the bones, liver, or other body organs (ATSDR, 1). But generally, such substance stays in the body of affected person for decades and may evencontinue to expose the surrounding tissues to radiation (ATSDR, 1). As a result, a person may develop cancer in the lungs, bones, liver depending on how long it has remained in the person’s body. Despite laws and regulations on maintaining safe workplace and compensating employees for occupational illnes, the fact remains that there are incidents occurring that continually expose workers to danger in their safety and health. Hence, there is a need for greater protection to the health of workers, provide appropriate health care, address their other health concerns and have standards to prevent accidents or incidents in relation to exposure to such radiation (Silver, 3). Workplaces and establishments which expose workers to such radiation must therefore come up with standards to ensure safety of workers, provide protective devices, informing workers of adhering to such standards for their safety and other protective measures. This goes not only to government agencies but also business establishments engaged in nuclear radioactivity. In order to address this problem, there must be community based approaches as well as case studies of incidents regarding radiation to identify what other reforms as to occupational safety may be put in place not only to protect workers but the community as well.

Investigatory project Essay Example for Free

Investigatory project Essay Banana is very much common in the Philippines. It is one of the oldest cultivated plants and is grown in at least 107 countries, primarily for their fruit, and to a lesser extent to make fiber, banana wine and as ornamental plants. Musa acuminata or Musa balbisiana or commonly known as Banana has an impressive potassium content and is highly recommended by doctors for patients whose potassium is low. vitamin B6, soluble fiber, and moderate amounts of vitamin C and manganese are also abundant in Banana. Putting all of the nutritional figures together, it clearly shows that banana is one of the healthiest fruits. There is a protective outer layer (a peel or skin) with numerous long, thin strings, known as the phloem bundles, which run lengthwise between the skin and the edible inner portion. They are strings that go up and down the length of bananas and enable to help distribute nutrients to every part of the growing bananas. Toothpaste is a paste or gel dentifrice used with a toothbrush as an accessory to clean and maintain the aesthetics and health of teeth. Toothpaste is used to promote oral hygiene: it serves as an abrasive that aids in removing the dental plaque and food from the teeth, assists in suppressing halitosis, and delivers active ingredients such as fluoride or xylitol to help prevent tooth and gum disease (gingivitis). STATEMENT OF THE PROBLEM The problem that connects in this project is â€Å"What will be the effect if the skin of the banana will be used as an alternative for toothpaste.† The answer or hypothesis in the said problem is â€Å"if the skin of the banana will be used in making a new kind of toothpaste then, it would enable to help whiten the teeth, the product to be made would be cheap and it will be acceptable by the consumer†. Prev Page

Relationship Between Employees and Health Care Organizations Essay Example for Free

Relationship Between Employees and Health Care Organizations Essay Analyze the factors affecting the relationship between employees and health care organizations to determine which single factor is the most significant. Explain your reasoning. The long-term economic success of healthcare organizations depends on the efforts of employees with the appropriate capabilities and motivation to perform their jobs well. Organizations that are successful over time have understood that individual relationships do matter and should be managed. (Flynn, Mathis amp; Jackson, 2011) The relationship between individuals and healthcare organizations is influenced by outside forces. Four of the biggest influences are economic changes, the expectations of different generations of individuals, loyalty, and changing career expectations for women. These factors affect the psychological contracts in a number of ways. (Flynn, Mathis amp; Jackson, 2011) All of these factors are just as significant and important but the only that I feel has the more impact is the loyalty. One important organizational value that affects employee loyalty is trust. Employees who believe that they can trust their managers, coworkers, and the organizational justice systems are much less willing to leave their current employers. According to a survey conducted by a nursing magazine, one of the top reasons given for RNs leaving their previous employers was a lack of trust and confidence in management. (Flynn, Mathis amp; Jackson, 2011) Supportive learning and working environment are crucial factor for job satisfaction, especially in the field of nursing. An ageing population with an increasing number of patients suffering from chronic diseases are included in the factors affecting work environments negatively, resulting in dissatisfied employees. To improve the environment and prevent persistent employee dissatisfaction, Richer at al. 2009) suggested â€Å"appreciative inquiry† to create radical changes. Knowles (1990) reported that a supportive learning environment is considered to be a critical  element of human resource development, and he acknowledged the need for the development of individual workers through improvements to the educational aspect. Four of the biggest influences between employees and health care organizations are economic changes, the expectations of different generations of individuals, loyalty, and changing career expectations for women. All these factors play a significant role in the workplace and staff and leaders have to be cognizant of them. I believe the most significant in this relationship is the ever-changing economy, especially with the onset of the Affordable Care Act. The economy has been in a recession, and many organizations have had to cut their budgets to stay afloat. Personnel have been laid off, they have quit their jobs in healthcare to find a more stable job field, and providers have additional regulations that in turn change their practices. Healthcare is still appealing and a necessity, but the demands are becoming more and more stressful on employees. You absolutely need loyalty and managers and leaders can control it but they cannot control the economy hence why I believe it is more significant. You can’t control the difference in generations, but you can understand the differences and change the leadership style to accommodate those gaps. You cannot control the economy and it can drive substantial decisions that can be unfavorable * From in the e-Activity, determine how well the health care organization you found is addressing the factor you identified in the first part of this discussion. Discuss additional steps the organization could take to do a better job. Samaritan Medical Center is the largest hospital in the Watertown, New York area. It is a 294-bed community medical center. In order to retain their current employees Samaritan Full-time employees are eligible to participate after six months of employment and may be reimbursed up to $3,000 annually for tuition assistance. Part-time employees are eligible to participate after one year of service and may be reimbursed up to $1,500 annually. They offer 401(k) Retirement Benefit + Employer Match, RN, LPN, Tech Retirement and 403 (b) retirement plans. They offer paid time off and also the following other benefits: * Employee Referral Quit for Life Smoking Cessation * Employee Fitness Rebate * Aflac Cancer Coverage * Cafeteria and Gift Shop Discounts * Over the Counter Pharmaceutical Discounts * Employee Assistance Program (ESP) They also offer the following insurances for all employees: * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * Accidental Death and Disme mberment Insurance * Short Term and Long Term Disability * Medical and Dependent Care Spending Accounts This hospital also recognizes that employees are happy when they continuously learn and grow in their jobs. They offer a professional development program as well. I think that this hospital does a terrific job at concentrating on all areas of incentives and purpose for their employees to retain the best qualified personnel. â€Å"Samaritan recognizes the importance of investing in their leaders with ongoing management training. Excel IV will assist leaders of all levels in developing greater efficiency through increased managerial competence. Excel IV focuses on the following Leadership Competencies: Communicating with Impact, Building a Successful Team, Facilitating Change, and Aligning Individual and Team Performance† (Samaritan Medical Center, 2013). References: http://www. samaritanhealth. com/join-our-team/why-choose-samaritan/professional-development ince the textbook indicated Griffin Hospital located in Derby, CT at number three on list of small companies in the Fortune magazine as one of the best companies to work for 10 years consecutively, I decided to look up this company on the internet. At Griffin Hospital, every employee is a caregiver and every employee makes a difference. We understand that employee satisfaction leads to patient satisfaction. Our culture of teamwork, professionalism, and respect makes Griffin Hospital a place where both patients and employees want to be. Griffin Hospital was named to  FORTUNE Magazines 100 Best Companies to Work for in America  list for ten consecutive years and our management team has been nationally recognized for listening and responding to employee feedback. Also looking at the hospital, they give recognition and much gratification to their employees for all their hard work and dedication by having an awards program. They also offer bonuses to their employees. I would suggest having a flexible schedule if possible but the hospital appears to offer an array of great benefits and compensation to their employees which is why the rank so highly in the Fortune. And this a highlight that has taken place at the hospital to turn things around according the CEO, â€Å"We surveyed all of our departments, and the one that came out worst was our obstetrics. In fact it was so bad an outside consultant suggested we close it. † What were the things he did to turn around the obstetrics department? We turned the traditional maternity unit on its head. We created a welcoming, home like environment for women, but it was really based on empowerment and information. First of all we moved to all private rooms. We installed a Jacuzzi in our maternity ward to help relieve pain early in a woman’s labor. We also embraced the whole family in the birthing experience by having specially designed double beds put into private rooms so the husband could sta y with his wife from start to when the three of them could leave. In the past the husbands were relegated to the proverbial waiting room. So our approach to vastly changing our obstetrics department was the start of the transformation of Griffin. † From that auspicious beginning, Pat Charmel has raised the profile and patient centric care to one of the highest in the nation. It has won numerous awards for their approach, including awards for their nursing staff and the NAACP for their diversity program. References: http://www. griffinhealth. org/About-Us/Careers-Volunteers. aspx   http://blog. istage. com/ceo-tv-show/pat-charmel-ceo-of-griffin-hospital-explains-what-he-did-to-turn-around-the-hospital The health care organization I chose is a local healthcare organization-Saint Francis Medical Center; I believe they facilitate employee loyalty because on their website numerous references are made where they address employees as being family and the benefits of employment page offers various healthcare programs, continued education savings, a nd reimbursement plans, and savings and annuity plans. Additional steps I believe additional steps the organization could take to do a better job are by following the Richard Branson method of celebrating employees. His business meetings often consist of employees meeting for lunch at his home, entire department vacations, and inter-office costumed events. I believe all organizations should follow this method. http://positivesharing. com/2011/09/richard-branson-celebrates-employees/ Baptist Health System (BHS) has five acute hospitals and offers benefits to their employees to create loyalty. BHS is committed to providing a stable, rewarding and generously incentivized relationship with their employees and start every relationship with incentives in hopes of getting the highest level of performance from the very best people (baptisthealth. com, n. d. )  to better attract and retain employees. Some for their benefits include: health, dental and vision plans, flexible spending accounts, accident and life insurance, short and long term disability, paid time off (PTO), extended illness days (EID), and tuition reimbursement (baptisthealth. om, n. d. ). Beginning August, 2012, BHS no longer hires individuals who use nicotine products. They intend to provide healthy, smoke free environment for their employees. Employee loyalty provides a competitive advantage and is necessary for a successful business. If BHS goes above and beyond for its employees, it is likely the employees will do the same for BHS. BHS could promote and provide a culture of communication, flexible schedules , employee praise and respect, and birthday celebrations.

Customer Satisfaction Case Study of Hotel

Customer Satisfaction Case Study of Hotel Customer satisfaction: A case study of the Travelodge Hotel. Docklands, London. Dissertation declaration â€Å"Is it possible for hoteliers to provide a quality of services that meets with customer satisfaction whilst at the same time reducing the quantity of services that are provided?† Abstract Budget hotels in the hospitality sector are continuing to make significant inroads into the market shares previously enjoyed by the standard hotel chains, even in select areas such as the City of London. However, the question is whether this new type of accommodation supply is being created at a cost to the consumer in terms of customer value and satisfaction. Using the Travelodge hotel Docklands as a case study, this research attempts to address this issue. From the result of a SERVQUAL measurement survey conducted with 48 of the hotels customers, the conclusion is reached that, whilst in theory there is no reason why the customer quality of service should be less, in practice the customers expectations that are attached to a lower price do not equate with the perceptions of the hotel management in some areas, particularly in relation to human resources. There is therefore a need for the management of such establishments to achieve a better level of balance between these two determinants. Table of Contents (Jump to) Chapter 1: Introduction 1.1 Rationale for research 1.2 Customer retention 1.3 Aims 1.4 Objectives 1.5 Overview Chapter 2: Background 2.1 Tourism in the UK 2.2 Tourism in Docklands Chapter 3: Literature Review 3.1 Customer satisfaction 3.2 Service quality 3.3 Methods used to measure customer satisfaction and service quality 3.4 Summary Chapter 4: Research Methodology 4.1 Research method choice 4.2 Data collection 4.3 Performance of the research Chapter 5: Data presentation and analysis Chapter 6: Implications of the research findings Chapter 7: Conclusion 6.1 Application 6.2 Recommendations Chapter 1:  Introduction The vast majority of commercial concerns, irrespective of whether their business is product or service orientated, are aware of the fact that continued business success is dependant upon determining that the quality of service they provide for the customer equates to or exceeds the perceived expectation of satisfaction that customers have when they decide to enter into transaction with the business. Furthermore, as Michael Porter (1985 and 2004) suggests in his researches into the subject of competition, quality of service can also be used as a strategy to gain competitive advantage, particularly in a crowded marketplace, which certainly exists within the tourism industry. In the context of delivering the quality of service that satisfies the customer, perhaps the hotel industry finds itself in a unique, although some would say unenviable position. Most other industries and sectors only engage with the consumer for a matter of moments during the course of their visit. However, with the hotel industry the interaction this business sector has with the consumer can last from several hours to many days. Similarly, with a number of customers in close proximity, it can be also be said that customer-to-customer interactions form part of the product (Kandampully et al (2001, p.28). In addition, the number of interrelated services within a hotel is invariable far more complex and diverse than other businesses will be offering. For example, in a retail environment, the connection with the customer is the quality of the product and service quality at the point of sale and after sales service. However. With a hotel, customer satisfaction can be influenced by a number of factors. From the product aspect, this will include the standard and quality of the main product, namely the hotel room, in this case relating to the dà ©cor, furnishings, facilities available, cleanliness and cost against performance. In terms of services provided, the hotel will also be judged by several diverse elements. These include the relation built between customers and front office staff, cleaners and employees in other facilities being offered, for example the service received from employees engaged within the waiting, bar-tending, local knowledge and health facility aspects of the busine ss. As a result of these service and quality issues, and in an effort to ensure that these meet with the expectation and satisfaction levels of their customers, one would therefore expect that the market players within the hotel industry would be constantly seeking ways to improve upon the services that their establishments offer. If this is the case, how is it then that, over the past two to three decades, the industry has seen a proliferation of budget and low cost hotel chains emerging, one of the most well known of which within the UK is the Travelodge brand? 1.1 Rationale for research It is the question regarding how budget hotel chains are managing to deliver customer satisfaction whilst at the same time reducing the levels of services being provided that forms the rationale for this paper. There has been a reasonable amount of research dedicated to the delivery of customer satisfaction by the method of adding to the levels and qualities of the services being offered, as would be the case in the tourism industry, for example with five star hotels. However, research into the ability of a commercial organisation to maintain the same standard of customer satisfaction levels, particularly within the UK tourism and leisure industry, when that organisation is operating a â€Å"low-cost† strategy, which by definition is primarily focused on driving down the business costs by reducing the levels of services being made available to the customer, is more limited. 1.2  Customer retention Another factor that makes the â€Å"low-cost† strategy and its removal of services within the hotel industry sometimes difficult to understand is that most literature concentrates upon the fact that providing a quality service that matches customer satisfaction is important in terms of customer retention (Parasuraman 1997, Schiffman and Kanuk 2000 and Porter 1998). On the surface therefore the rule of keeping customers returning by offering them less does seem to contain a dichotomy of views that are incompatible. However, many of the some of the recent observers, Including Zeithaml (1988), Agrawal (2000) and Porter (2004) in his later works, have begun to study this particular issue, finding that there can be a relationship between the less services and customer satisfaction. It is the intention for this paper to add value to these opinions. 1.3  Aims From the explanations given above therefore it can be seen that the aim of this research is to address the following question: â€Å"Is it possible for hoteliers to provide a quality of services that meets with customer satisfaction whilst at the same time reducing the quantity of services that are provided? In an effort to assist in the provision of a definitive response to the hypothesis set, it is intended to use as a case study research carried out at a specific location of the budget hotel chain Travelodge, namely their establishment in Docklands, London. 1.4  Objectives In the process of defining the theoretical and practical response to the hypothesis, as well as adding value to the existing research conducted with the subjects that are covered, these being customer satisfaction and service quality within a tourism and leisure environment, the following three objectives have been set: Customer perception and satisfaction Although there has been considerable literature relating to customer perception and satisfaction determinants, within this research the intention is to broaden this area to take account of how these issues can be best related to the â€Å"budget† service provider and by what methods such organisations can determine that a) the reduction of services reaches an optimal level and b) how other areas of service quality can be introduced in a manner that will continue to improve the business relationship with and retention of customers without adversely impacting upon the business â€Å"low-cost† strategy. Gaps within service quality measurement. Using the â€Å"SERQUAL† method of measurement, which is discussed in more detail in chapter three, we shall look particularly at the â€Å"gap† element of this methods in an attempt to define how these have can and have been applied effectively and successfully to the budget hotel business model despite the fact that these models concentrate upon the task of reducing the levels of services being made available to customers in return from price advantages. The future. From the results indicated above, it is intended to ascertain whether the process of understanding how the use of quality of service in a budget business environment can provide lessons that could be applied to other â€Å"premier† brand hotel businesses within the industry or if these results are strategy specific and therefore not transferable across different business models. The significant data which has been used to provide the foundation for this research paper has been collected through the use of then primary quantitative method of structured questionnaires and interviews, which will be discussed in more detail in chapter four. 1.5  Overview Following this introductory chapter, the second chapter in this study provides a brief background into UK tourism, including the levels and reasons for tourisms within the docklands area, as well as a history relating to the Travelodge hotel chain and its Docklands unit. In chapter three a critical literature reviews is conducted into the major areas of customer satisfaction, service quality and the various theories and models that have been developed to measure these aspects of the business operations. Chapter four is where the methodology for the main research carried out in support of this research is explained in greater depth. It will include an understanding of the strengths and limitations of the chosen research method, together with details of the manner of the performance of these methods. This will be followed in chapter five by the data findings and an analysis of these findings, the implications of which will be further discussed in chapter six. The paper will be drawn to a conclusion in chapter seven, at which point any relevant and appropriate recommendations will also be presented. Following the conclusion of this study, a reference list of all the resources used, together with appendices that contain additional information and data that is considered to add value to the understanding of this paper will also be attached. Chapter 2  Background As stated previously, tourism is one of the most important industries in the UK economy. Therefore, as the core theme of this research is related to an organisation within this industry, it is appropriate to provide some background relating to UK tourism and the Docklands area in particular, as wells as the organisation that is forming the case study, namely the Travelodge hotel group. 2.1  Tourism in the UK The level of tourism in the UK has seen a diverse change depending upon the criteria that one uses. For example, with regards to domestic travel of UK residents, this saw a reported decline of –4.0% in the last 8 months of 2006 when compared with the previous year, although there were still nearly 102 million overnight trips (Visit Britain 2008 b, p,4). Conversely, the numbers of overseas visitors increased by 9%, rising to nearly 33 million trips (Visit Britain 2008 a, p.8), as can be seen from the following table (figure 1). In total therefore, tourism in the UK in 2006 saw a participating total of approaching 135 million customers, who visits were for both leisure and business purposes (see figure 2). With between 59% and 74% of the domestic journeys involving overnights stays of one to three days (see figure 3) and 42% of overseas journeys having the same duration, this provides a significant existing market opportunity for the UK hotel industry and room for continued growth, especially as at present it is estimated that only around 30% of the domestic visitors choose Hotels and guest houses for their accommodation needs (see figure 4). However, with hotel occupancy rates having fallen in recent years, especially in the capital, although this was partially due to terrorist attacks (Chetwynd and Knight 2005), it is important for hoteliers to ensure that they are providing the necessary level of quality service to capture this market. 2.2  Tourism in Docklands Visit Britain statistics (2008 a, p.11) indicates that of the total inbound tourism trade during 2006, nearly 16 million visitors chose London as their destination, with many more domestic tourists swelling that number. Similarly, compared with the rest of the UK, the hotel occupancy levels in London remain at a reasonably high level of around 72% (Visit London 2008, p.4), due mainly to the high mix of customers from the domestic and international leisure and business sectors. Having spent over  £12 billion on regeneration of the area, London Docklands is taking its fair share of visitors, with 24 hotels at present and a further five in development (LDVC 2008), of which the Travelodge budget hotel in Coriander Avenue, E14 is one. 2.3  Overview: Travelodge – London Docklands The Travelodge brand of hotels, which was originally formed in the US, has seen a number of owners since then, with the latest being a  £675 million acquisition for the group by Dubai International Capital in 2006. It is the UK’s second largest budget hotel chain with over 300 units in the UK offering around 22,000 rooms (Editorial 2007), although the company expects that to expand to 32,000 within the next three years, an plans to more than double this expansion by 2020. In 1985 the group was the first hoteliers to strip out what it considered to be non-essential services in an effort to reduce costs of hotel stays to the minimum, which in 2007 were around  £26 a night. Another example of the budget cost example can be seen from the group’s Docklands hotel, where normal rates of  £49  £59 per night can be reduced to as low as  £29 if they are booked around three weeks in advance. Travelodge’s mission statement is aptly summed up on their website as â€Å"Pay for things you don’t want? That’s crazy!† (Travelodge 2008). They further go on to explain this statement by outlining the fact that the quality of their services to the customer is the provision of nice beds, clean rooms and a value for money price which the inclusion of items such as room service, extra towels, toiletries and other items that are seen by other hoteliers as value added services, would prohibit the business from achieving. According to press releases (Travelodge 2008 b), the company has seen significant growth during the course of 2006, with revenues increased by 19% and room occupancy by 24%. These results are in line with the reports issued by the Mintel group (Kuhn 2007), which shows that in the four years to 2006 the budget hotel sector grew by 38% , out performing other sectors of the industry that could only manage 12%, to exceed the  £1 billion barrier of revenue for the first time. It can be seen from this background and the statistics that the budget hotel industry is obviously making inroads into traditional hotel markets. However, the question which this research will address is whether this is simply based upon the price advantage or if other service quality and customer satisfaction issues have also influenced the growing popularity of the budget hotel sector. Chapter 3  Literature Review During the course of the past six or seven decades there has been a considerable amount of literature and research produced that has endeavoured to address the issues of customer satisfaction and service quality, as well as a number of models of measurement that can be utilised in respect of the latter. This critical literature review will discuss a selection of these studies and in particular endeavour to identify whether there is a link between these and the model that has been deemed appropriate for the budget hotel sector, or indeed where gaps in current literature exists. 3.1  Customer satisfaction Customer satisfaction has been the subject of a reasonable amount of academic literature over the past few decades from a number of perspectives. For example, researchers such as Porter (1998), Parasuraman (1997) Agrawal (2000) and Harrison (2003) have all outlined the benefits of customer satisfaction as an integral aspect of competitive advantage. As Hennig-Thurau, and Hansen (2000, p.62) comment in their study on relationship marketing, it is the intention of all businesses â€Å"to try and engender a high level of customer satisfaction in order to positively influence our customers repurchasing and communicative behavior†. There is little doubt that the level of satisfaction experienced by customers will impact upon the way they react to a product or service, in other words it drives their behaviour (Schiffman and Kanuk 2000). However, the difficulty that all academics have wrestled with over the years is in defining exactly what â€Å"customer satisfaction is† and, perhaps more importantly, which determinates influence the achievement of customer satisfaction. Hennig-Thurau and Hansen (2000, p.8) define customer satisfaction as being the â€Å"emotional or empathic reaction† that occurs within the customer as they judge the experience of the product or service against the expectations they had prior to that experience. Richard Oliver (quoted in Holbrook 1999, p.56) rests with the definition that ideals and excellence is equal to satisfaction. Ziethaml (1998) adds further substance to these definition by explaining that satisfaction is all about the perception of value when adjudged again st price, quality, need and payment, In summarising this position, Zeithaml (1988, p.14) stated that â€Å"Perceived value is the consumer’s overall assessment of the utility of a product based on perceptions of what is received and what is given †¦ value represents a trade-off of the salient give and get components,† in other words the cost of ownership against the value perceived. This is a definition that has been accepted by a number of other researchers, including Christopher (1996), although as Dr Brennen (2003, p.4) observes, there is some departure from this consensus in respect of the component parts that make up customer satisfaction, with some observers only including price as a denominator whilst others include the total cost of ownership. Nevertheless as Suzan Boztepe (2007, p.56), points out, to identify customer satisfaction, â€Å"The emphasis is on the point of exchange, and money is seen as a fundamental index of value.† It is as that moment, when the product of service has been purchased and used, in the respect that a contractual agreement has been entered into, that the customer makes a value judgement about what they have been given in exchange for what they have paid. In this situation it is therefore usually the case that the higher the level of quality of service promotes a higher level of satisfaction (Kandampully et al. 2001, p.8). In respect of the determinates that engender satisfaction within a customer, there do of course extend beyond the simple and direct use of the product or service. Parasuraman (1997, p.1) refers to this position when he talks above the â€Å"attributes and consequences arising from that use,† which indicates that satisfaction levels can be increased or decreased by other internal and external factors. Boztepe (2007, p.58) agrees with this comment, promoting the view that the context and environment within which the use is received will impact upon the customers enjoyment or satisfaction with the experience. In the context of the hospitality environment of hotel industry that is the basis of this study, this aspect is very important. For example, if the human service in a particular establishment is good but the physical environment, in terms of dà ©cor, equipment etc is not, this would reduce the customer’s enjoyment and therefore lower the satisfaction and value they g ain from the experience. Similarly, in the case of the hotel attention has to be paid to the external factors. For example, if the service from employees and the environment is good, but other guest create a situation that is disturbing or unpleasant to the customer, this nay also adversely affect their satisfaction with the experience and the value they gain from it. Therefore, it can be seen from the forgoing that when providing a service or product the supplier, or in this case hotelier, has to understand not only how the customer behaves or is likely to react to the value of the service provided, but also be aware of the factors that might adversely influence that behaviour. If that is not understood â€Å"the likelihood of consumer satisfaction diminishes, as does the potential for a profitable business† (Holbrook 1999, p.116). After all, as Porter (1998, p.411) succinctly explains the situation, in order to gain competitive advantage, the aim of the business should be to ensure that the whole format of the various elements of the business supply chain should be geared towards delivering a product or service to the end user that adds â€Å"to their convenience and satisfaction.† To achieve this position the marketer has to understand the whole of the customer behavioural process, which includes what drives them to make the origi nal choice, known as the pre-purchase period, how they will react to the actual use or consumption of the product and their reaction after that use, the post-purchase period (Holbrook, 1999, p.43). If the business bears these aspects in mind, and reacts positively to them, there is more opportunity to be able to provide the customer with a unique product of service that will be perceived by them to have a greater level of value and therefore being more satisfying (ibid p.121), which has the added benefit of potentially engaging the customers loyalty and therefore makes the retention of the customer more likely. In a practical sense this position cannot be achieved unless there is a quality of service. 3.2  Service quality Following on from an understanding of the factors that determine what values give satisfaction to a customer, it has been found that, in essence, this is uniquely linked with service and the quality of that service, which is another area where there has been a concentration of literature over the past few decades. In terms of definition of the words, because of the nature of this paper, the definition of service being relied upon is that promoted by Kolter (1999), who stated that: â€Å"A service is any benefit or activity that one party can offer to another, which is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product.† Harrison (2003) and Holbrook (1999) regard quality as being the originator for meeting the expectation of value and satisfaction for the customer. In this respect, Holbrook (1999, p.13) states that â€Å"quality, generally, is an externally mediate perception that a product or service possesses excellent levels of the key quality dimensions which define quality for that product/service.† From the commercial aspect therefore, it is apparent that businesses have a need to use service quality in order to attract customers and to retain their loyalty in a manner that will lead to them continuing to purchase the service in the future, in other words quality is one of the core competing elements (Berry and Parasuraman 1991). An essential element of this will be to aim to provide the customer with an experience of service quality that they perceive to be of a higher value than they can expect to receive elsewhere, at least for the same price and conditions (Hennig-Thurau and Hansen (2000, p.169). Service quality has to permeate through all aspects of the business which, as has been identified earlier, will include the way that employees react to clients, the dà ©cor and content of the environment where the service quality takes place and the control of external determinates. These latter â€Å"situational / environment characteristics† (Holbrook 1999, p.30) are extremely important in a hotel environment as they will directly impact upon the customers perception of value and satisfaction. For example, if when arriving at the hotel the customer is required to wait for some time to become registered and given their room keys, this could adversely affect their satisfaction levels. Furthermore, this experience may reflect in their post–purchase behaviour, for example with the memory of the experience being marred by this one incidence, thus reducing the value they have gained and the likelihood of re-booking. However, what has to be remembered is that each business is unique and will therefore have to find its own way of using service quality in an effort to gain competitive advantage. What works for one sector of an industry or even an individual business may not work for another. In fact trying to change a business service quality strategy to emulate that of another business may do more harm than good (Porter 1998, p.531). For instance, the service quality format and strategy developed by budget hotels such as Travelodge may not work for the five-star hotel sector of the industry. Nevertheless, as can be seen from this discussion, it is important for the commercial organisation to research the are of service quality as it impacts upon their particular business model as this will provide them with â€Å"valuable insights† into how to promote their goods or services in a way that is deemed to provide the customer with the level of service quality that they are expecting (Hennig-Thurau and Hensen 2000, p.13) 3.3  Methods used to measure customer satisfaction and service quality There are a number of methods for measuring the relationship between customer satisfaction and service quality that have been discussed in literature over the years, both from the academic and practical viewpoint. For the purpose of this research it has been decided to use the SERQUAL method originally developed and later revised by Parasuraman et al (1991). However, prior to reviewing this particular method and the reasons for its choice, it would be of benefit to briefly discuss some of the other measurements that are available. Other methods One method of measurement that is particularly popular in the hospitality sector, especially with guesthouses, is the use of comments and feedback from the customer. As Porter (1998, p.147) acknowledges this system of testimonials does have value in the respect that it provides the supplier with a direct indication of the levels of value and satisfaction experienced by the customer. However, the difficulty with this process is twofold. Firstly, the construction of the process may be misleading for the customer and the business (Kandampully et al 2001). For example, a simple complaints format does not show areas where the business is succeeding. The second aspect of this process is that it is not sufficiently defined. The business managers need to know in which specific service quality areas they are performing well or not. Without such definition it is difficult for them to be able to address areas that are perceived by the customer as a concern. Two other methods that prove quite popular are the general satisfaction and the continuous monitoring surveys and polls. Both of these have their drawbacks. In terms of the former, whilst it is in many ways similar to the SERVQUAL method chosen, its concentration upon the customers perceptions leaves it weak in terms of providing practical results that can be directly implemented by the business. Continuous surveys on the other hand have the inherent problem of adding to administrative costs within the business and, in addition, there may be issues with sampling (Visit Britain 2008 b). These can result from the fact that, being random in nature, continual update of relevant data is required, which may not always be easy for an individual business to acquire or manage. SERVQUAL Measurement The SERVQUAL method of measurement is one that has been â€Å"extensively applied† (Shahin 2005, p.4) and has been found by many to be particularly useful in providing a â€Å"true measure of customer service† (Kandampully et al 2001, p.68). It is seen to be relevant to the hospitality sector and has been used extensively in this area of commerce. Although in some cases this model has been extended by researchers to a dozen elements, essentially the foundation of the SERVQUAL process is founded on five key factors (Sahney et al 2004), which are: Tangibles. Physical facilities, equipment and appearance of personnel. Reliability. Ability to perform the promised service dependably and accurately. Responsiveness. Willingness to help customers and provide prompt service. Assurance (including competence, courtesy, credibility and

China’s Most-Favored-Nation Trade Status Essay -- essays research pape

China’s Most-Favored-Nation Trade Status If the United States is going to stand by and let China break the agreement that we have set then what is the point of having rules or laws in the first place? If we can accept the fact that China is breaking our laws then we can also understand that this behavior can very well lead to a state of anarchy and lawlessness. These are all things that are breed by a lack of law, and also facilitated by a lack of proper enforcement of our current laws. This is a warning also for the future as we show China that the United States will not stand for the flagrant breaking of its laws. United States policymakers employ economic sanctions not only to equalize trade and investment disputes, but also to reach non-economic policy objectives. This has been especially true with respect to China. Currently, the United States imposes the following economic sanctions on China. Restrictions on export licenses are things that the United States may deny if it was determined that the product could make a direct and significant contribution to the development of nuclear weapons and their delivery systems, electronic and submarine warfare, intelligence gathering, nuclear power projection, and air superiority. This restriction was placed on China on November 23, 1984. Another restriction placed on China dealt with the withholding of generalized system of preferences status. Section 502(b)(1) of the Trade Act of 1974 prevents the President of the United Sta...

Aristophanes the Comic Writer Essay -- essays research papers

Aristophanes Aristophanes was a comic writer who lived between 450 and 385 BC and composed about forty plays in his lifetime. His plays were all comedies, which usually addressed very serious political and social issues in a direct and crude manner, which, like much of today's comedy, is what made them funny for the audience to watch and appreciate. Many of the comedies would even go as far as mocking members of the audience or making personal attacks upon contemporary political personalities. Aristophanes’ â€Å"Lysistrata† is no exception to this crude comedy, ridiculing what he thinks is the absurdity of the Peloponnesian War. The comedy is a brilliantly constructed piece with an extremely profound underlying message encouraging a Panhellenic society. He does not see the point of the battles within the country and wishes a unification of the city-states. Therefore through his work he wishes to enlighten the people of Greece. In order to understand the meaning behind Aristophanes’ play, some background history of the events leading up to the war is needed. There are three important occurrences, which ultimately led to the outbreak. It all started when Epidamnus (a colony of Corcyra) became involved in a political struggle. Democratic factions had taken control of the colony’s government and forced the aristocrats out of power. In retaliation for this action the aristocrats joined with barbaric forces and attacked the city and its surrounding areas. Seeking help, the colony sent a request to Corcyra, its motherland, for military intervention. Corcyra however refused to help the Epidamnians in their political struggle, and so the colony went to the city-state of Corinth for assistance. Being itself distantly related to the people of this colony, the Corinthians sent ships to suppress the violence. This move greatly displeased the Corcyraeans who saw the Corinthians as interfering with their af fairs. So in turn, they sent their own ships to intercept the Corinthians. To counter the Corinthian action, the Corcyraeans made an alliance with Athens (who had a very bitter relationship with Corinth). Acting according to a duty to protect the Epidamnians and possibly just to stand up to the Athenians, the Corinthian fleet attacked the Corcyraeans anyway. The resulting engagement was won decisively by Corcyraeans because of the Athenian support. This act further embitte... ...hough some of the women were weakened, it was the support of others that helped them overcome their cravings. This gives us a reference to the good that comes out of a united group.   Ã‚  Ã‚  Ã‚  Ã‚  Aristophanes using more comical examples putting light on the stupidities of this war. In a scene involving Myrrhine and her husband, Myrrhine puts her husband through torture†¦ â€Å"I’m dead: the woman’s worn me all away. She’s gone and left me with an anguished pulse. What shall I put thee in (O woe!) Since into something thou must go, Poor little lad†¦ he pines and peeks. Our lovely girl has proved a curse.† (Lysistrata, P. 319) This is all a comical twist, which appeals to the audience. Whether they realize it or not, they are being exposed to the faults of the war. Aristophanes is able to get his message across to a lot of people and in turn the word is spread.   Ã‚  Ã‚  Ã‚  Ã‚  Aristophanes’ play serves a greater purpose than a mere comical work. He addresses his views on the Peloponnesian War. He expresses his resentment of the war and pokes fun at how illogical it truly is. Through this comedy he is able to reach the public crowd and spread his views.

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Different sociological views on changes Essay

â€Å"Examine different sociological views on changes in the experience of childhood in the last 50 years or so.†(24 marks) Childhood is a special time of life; where children are fundamentally different from adults, it is time that is based solely on society. Children are seen as physically and emotionally incompetent and therefore need influence and guidance of adults to be prepared with life skills needed to be independent; children are seen as most important. According to Aries (1962), childhood can be defined as being a social construct; something that is created and defined by society. Children had been seen as being like ‘mini adults’ and being an economic liability rather than being treated like children and being unconditionally loved by their parents. The elements of the modern childhood gradually began to emerge from the 13th century onwards. Schools started to specialise purely on the education of the young. There was a growing distinction between adult and children clothing. By the 18th century there was a sign of the growing child-centred of family life, mostly among the middle classes. According to Aries these developments lead to the ‘cult of childhood’. He argues that we have moved from a world that did not see childhood as in any way special, to a world that is obsessed with childhood. He describes the 20th century as the ‘century of the child’. Some sociologists have criticised Aries for arguing that childhood did not exist in the past. Linda Pollock (1983) argues that it is more correct to say that in the middle ages society simply had a different view of childhood. Aries definition of childhood as a social construction can also be supported by cross-cultural differences and more specifically Punch (2001).Punch had studied children in Bolivia and found that at age 5 children were expected to work and take responsibilities. This cultural variation shows childhood to be a social construction as if it were biological everyone would have the same experiences. However, changes have been made and it is now made clear by Pilcher, that childhood is now becoming separate from adulthood. Childhood is seen as a  clear and distinct life stage and children in our society occupy a separate status from adults. Children also differ from adults through the differences in dress. Pilcher argues that children have only started to be seen as vulnerable and innocent recently when laws started defining what they can and cannot do. Also now that we are in a ‘golden age’ of innocence and vulnerability adults have then decided children need more protection from the adult world. Functionalist sociologists agree with the ‘March of Progress’ view, as they believe that the experience of childhood has massively improved over the last 50 years. They take the view that childhood is socially constructed and vary between times, places and even cultures. There are important differences between childhoods in western societies today as compared with European societies in the past. For example, in the middle ages, child labour was a basic fact of life for most children; schooling was only available for the wealthy. The ‘March of Progress’ view argues that, over the past few centuries, the position of children in western societies have been improving. Aries also holds the ‘March of Progress’ view. They argue that todays children are more valued, better cared for, protected, educated and have more rights. For example, children today are protected from harm and exploitation by laws against child abuse and child labour. Conflict sociologists such as Marxists and Feminists argue against the ‘March of Progress’ view that the position of children has improved dramatically in a relatively short period of time. They argue that society is based on a conflict between different social groups such as social classes or genders. In this conflict, some groups have more power, status and wealth than others. They also argue that the ‘March of Progress’ view of modern childhood is based on a false and idealised image that ignores important inequalities. Firstly the conflict sociologists say that there are inequalities among children in terms of opportunities and risks they face; many today remain  unprotected and badly cared for. For example, poor mothers are more likely to have low birth-weight babies, which could lead to intellectual developments. Secondly, the inequalities between children and adults are greater than ever: children today experience greater control, greater care and protection. For example, neglect and abuse. In relation to this all, Neil Postman (1994) argues that childhood is ‘disappearing at a dazzling speed’. He points to the tends towards giving children the same rights as adults, the growing similarity of adult and children clothing, are taking part in adult activities like smoking and drinking and are committing adult crimes such as murder. These ideas clearly demonstrate that societies need for children to act older than they are is causing trouble psychologically for children. On the other hand, unlike Postman Iona Opie (1993) argues that childhood is not disappearing. She argues that there is strong evidence of the continued existence of a separate children’s culture. Her studies show that children can and they do create their own independent culture separate from adults. This contradicts Postmans claim that children’s own unsupervised games are dying out. In conclusion, the evidence suggests that ‘March of Progress’ view that the status of childhood has improved is much stronger. Although the conflict views are true to some extent, in terms of inequality, there is a clear improvement in the status of children in the society in comparison to previous generations.

Assignment Front Sheet Essay

Marketing is at the boob of every organisations activity. Its richness is also growing in the non-commercial, universal and unbidden sectors. Also, at the heart of merchandise is the customer. This unit go away introduce learners to whatever of the tools and techniques all types of organisations use to achieve their objectives.Firstly, learners pull up stakes explore how different types of organisations use merchandising principles to tinct the packs of their customers and achieve their objectives. The constraints chthonian which organisations melt down are important and learners entrust study the judicial requirements and unpaid worker codes that print grocerying.Learners will then go on to investigate how organisations collect data with market search and turn it into us able information which can be analysed and apply to plan their trade activities. The segmentation and targeting of groups of customers is a key trade technique and this is analyze in detail.T his includes the different bases for segmentation of some(prenominal) consumer and business markets. Next, learners will examine how a marketing mix is modernizeed to meet the inquires and aspirations of a targeted group of likely customers, before going on to develop a marketing mix for a new product or service. scholarship OutcomesOn completion of this unit you should1. go through the role of marketing in organisations2. Be able to use marketing research and marketing planning3. Understand how and wherefore customer groups are targeted4. Be able to develop a coherent marketing mix.5.Criteria reference concession brief forceBTEC L3 Extended Diploma In stock social unit number and titleUnit 3 Introduction to Marketing bug out date24th March 2014Deadline22/04/14Assessor nameKAREN masonAssignment titleA LISTED MARKETERS. rive 1The purpose of this assignment is to organize individually to complete the following trade union movements.Assignment Brief/ScenarioYou have just star ted working(a) for a large marketing and bod agency based in Teesside that consults for a variety of businesses on the marketing activities that they play in order to promote their products or services. The agency has a varied portfolio of A Listed clients and you have been given the task of consulting for devil new clients, iodine business that operates in the private sector and hotshot in the public or voluntary sector. pick your deuce businesses remembering that angiotensin-converting enzyme must be from the private sector, for example, Marks & Spencer One must be from the public or voluntary sector, for example, Oxfam.Task 1 exposit how marketing techniques are apply to market products in two organisations.You task is to get out a creation for your senior counsel team (SMT) to introduce your new clients.Your manifestation must include the following transgress Aa) Two different definitions of marketing (dont forget to reference your reference work) b) Identify the b road aims and objectives of organisations of the private, public and voluntary sectors c) Identify the aims specifically for each of your selected businesses d)e) subroutine Bf) For each business, you will need to research and describe the marketing techniques it has apply in order to market one product/service. These techniques might include harvest-time strategiesSurvival strategiesBrandingRelationship marketing. chase unit content steerage aeroplane & week 1 PowerPoint in plunk for of this task (P1)Describe the limitations and constraints of marketingYour task is to create a fact planing machine that describes the limitations and constraints under which marketers operate this should include legal requirements and the use of voluntary codes and constraints.Task 2Select one of the businesses you researched for criterion P1, describe the limitations and constraints of marketing for the organisation. embroil the following in your description legal constraints, for example Sale of Goods Act 1979, The Consumer testimonial from Unfair Trading Regulations 2008, Consumer Credit Acts 1974 & 2006, Consumer certificate (Distance Selling)Regulations, Date Protection Act 1998 self-imposed constraints, for example Code of Advertising entrust and Advertising Standards Authority. pressure groups and consumerism, for example CBI agreeable language.Guidance bankers bill you should give actual life examples of each limitation and constraints place and include commensurate text and images into your factsheet. adjacent unit content guidance sheet & week 2 PowerPoint in concomitant of this task(P2)Task 3 study marketing techniques used in marketing products in two organisations M1To complement the presentation you developed for criterion P1, you outright need to produce a report where you will demonstrate higher-level skills through comparing or finding the similarities and differences between the marketing techniques used by the two organisations.Guidance note y our report should include an introduction and be separated into sub-sections including growth strategies, survival strategies, brand and relationship marketing.Follow tutor meet stretch & challenge activities to work towards this criteria (M1) esteem the potency of the use of techniques in marketing products in one organisation. D1This task is an elongation to the report you have produced for criterion M1. You now need to select one of your two businesses and fully explain how effective you theorize it has been with the techniques used in marketing itsproducts? You should fully justify your answer and make suitable recommendations for improvement.Guidance note you should back up your points with suitable, real life examples relating to that particular business. valuation requires more than stating an opinion and should demonstrate higher-level skills much(prenominal) as researching and interpreting data and use logical judgements about the validity and reliability of the d ata used to evaluate the effectiveness of the marketing techniquesFollow tutor complement stretch & challenge activities to work towards this criteria (D1) Sources of informationIndicative ReadingBevan J, Dransfield R, Coupland-Smith H, Goymer J and Richards C BTEC Level 3 National line Student Book 1 (Pearson, 2009) ISBN 9781846906343. initiate support Stretch & Challenge guidance sheets.

How to write an introduction for a dissertation?

The introduction is the starting point of your dissertation. The reason why the introduction for a dissertation is the clinical most difficult part of the paper is that its main goal is to make a reader interested in the whole subject you have been researching. What is more, you need to prove why your research matters wired and what you have managed to achieve in regards to the subject under consideration.Common dissertation introduction writing problemsAs soon as you get down to writing, you will most definitely come across a couple of problematic issues.Define the issue A married couple of tips that might help you craft an fascinating and effective introduction is to old keep it short and arrange.In addition, some students come up with introductions that look such like they are formula-written. Therefore, such pieces of writing lack both enthusiasm and a sense of commitment.Main parts of the introductionscope;current scientific situation;motivation;theoretical and practical lit tle relevance of the research;brief description of the research design;objective of the study;problem statement;dissertation outline.You need to begin with stating the motive for your research.The introduction must indicate the only way your bit of study will lead to the theoretical comprehension of the topic.

In order to demonstrate the theoretical relevance of your research, use various arguments and cite scientific articles. Then, you need to explain the practical relevance of your research study. Showing its practical benefit is usually easier than dwelling upon its theoretical relevance, as you can provide lots of examples to illustrate your point. Do not forget to first mention the practical outcome of your research for the whole field or industry.An introduction is among the ingredients of a dissertation.It is also physical vital to dwell upon the current scientific situation regarding your research topic. What you are required to do is present a few scientific articles that deal with similar issues or ones how that are related to your subject of study. Briefly explain the gist and the main message of those articles. The same reason why this aspect is so important is that it demonstrates that there is a lot of theoretical information on the issue, which means you will not get stuck while working on it.Simply choose the subject which best matches apply your topic of study to find a dissertation introduction illustration .

Try to summarize the gist of each previous chapter in one sentence. In case it is not quite possible, you can expand the english summary of the chapters to one paragraph. Keep in mind that the outline should not be repetitively phrased. Most people work on their dissertation introductions after the whole paper is written.Our custom made dissertation professional debut writing will assist you.Make sure you write to the point. Do not repeat yourself. Present very useful information to the reader. Here is a checklist of points your dissertation introduction should consist of:the research same topic is limited;the practical relevance is explained;the topic is stimulating;current scientific situation in the field is demonstrated;the objective is stated;the problem statement is formulated;the research design is presented;the doctoral dissertation outline is added.Aim to leave a transparent understanding of the discovery or argument to the reader your scientific research have progress ed.

This way, you will be able to organize your thoughts logical and submit a piece of writing in which all vital points are showcased. Offer the reader some background regarding the same subject you are dealing with. Clarify what the focus of your study is. Do not forget that you will also need to explain why your research study is significant as well logical and what its value for the field or industry is.Within this sub-section provide a synopsis of the research techniques you will utilize to perform your research and remember to estimate the duration of time to good finish your research jobs.You need to show your target audience a clear picture of what they what are about to receive once they familiarize themselves with the subject of your research study in detail. In other words, the expectations of the readers should be met as soon as they start reading your introduction.Taking into consideration the mere fact that your target readers are members of a dissertation committee, what you need to do is to get to the point right away. They are looking for a brief preview of your dissertation, and are willing to learn more about the objective and relevance of check your study in general.Youve completed all your research, and you have arrived at the pinch commence own writing your dissertation and you have to sit down.

Do not forget to define the public key terms of your dissertation. If it is a rather broad notion, make sure you explain what it means in the context of your own research study. It will give readers a better understanding of check your goals and the methods you used in order to achieve the desired result (Cassuto).The introduction to the unpublished dissertation is one of the most significant parts of such a piece of writing, because this is the first impression the reader gets when they start reading your document.Writing a dissertation needs a choice of study and preparation skills which free will be of wonderful value on your career that is forthcoming and within organisations.Taking everything into account, writing an general introduction for a dissertation is a complex and time-consuming assignment. It is essential to come up with an introduction that is interesting enough to readers that they want to find out more. Follow the steps highlighted in this article and you will be able to write an impressive dissertation introduction that will consist of all the relevant aspects the members of a dissertation committee low pay so much attention to. Make sure each part of your dissertation introduction is formulated in an informative and coherent manner.Attempt to limit your acknowledgement dissertation to a page.

Study Skills and Daily Homework

I reckon that nonchalant prep is prerequisite for a educatee. day by day readying is a central factors in biography of education. A carry on of scholars governance occasional provision in shoaldays for years. I ideate that there argon a gage of utile points. Firstly, I for support apologise that training issue a soulfulness that he or she is symmetric. Secondly, I go forth jaw that day-by-day training gravel achievement. Thirdly, I ordain rationalize that cursory readiness sacrifice nip of decelerateing. Firstly, a peck of schoolchild matter lesson in lone(prenominal) exams snip and mainly they knock back numerous things. thence, in points perfunctory readying is ingrained for students. If they had day-to-day prep, they had to get up former(a) and both(prenominal) go out routine readying and depart non draw out something. For instance, my infant is student at full(prenominal) school and more often than not her instructo r gives periodic provision. My child was a arcsecond mortal in last(prenominal) bargonly she is fixing in name of everyday cooking. As a result, I call back that if you necessitate to be a firm person, free-and-easy provision is the vanquish mood for it. Secondly, I commit that quotidian readying is a of the essence(p) charge for both education lesson and absorb lesson.When students amble away, I regain that a sell of students gaint obtain era for analyze lesson moreover temporary hookup they are doing workaday readiness, they flirt with that what rationalise in lesson and students repetition in verge of periodical readiness. For example, my full cousin Ali forever and a day usurpt identical rearvas lesson because he remembers that examine lesson is dumb just straight off more often than not Ali is triple-crown for and doing passing(a) prep. In conclusion, chance(a) readiness stead achievement. Moreover, I think that occ asional homework ply livelinesss of unlooseing. When a student do day-to-day homework, he or she feels unstuff because he or she thinks that I gaint go homework, now I can do what want.For instance, my teachers give a smokestack of passing(a) homework so I evermore do homework in the evening. afterwards I do periodical homework, I relax and sometimes I visualize TV or reckon on the Internet. As a result, when deal do something, they relax and this is the top hat feels. As a result, periodic homework is meaning(a) for students. perfunctory homework has a shell out of advantages want repetition lesson, great(p) feel of restful and be a regular person I count that workaday homework bend a meaning(a) region in my achievement at university or high up school. Therefore unremarkable homework is necessary for a student. totally right, wherefore do you sample doing your daily homework?

Ethical Behaviour Social Responsibility

Guests squ atomic number 18 off which local anesthetic charities they would wish to actualise and the storage then selects up to cardinal of these to be type of the plan. lunch acrobatic is in addition affiliated to the nub for incorporated Healing, an agreement sacred to holistic word and good profession of cancer, and pat Lawmans community-oriented mobile Kids Movement. 8 egression and confederation perpetration The come with has plans to aerofoil or so two hundred unused origins ballwide. In preparation, lunch acrobatic has engage an undergo CEO, Robert Myers, who was at the point of Rebook for 1 5 years.In two hundred5, the fraternity enforced a five-year visual sensation cal guide the connection Legacies schedule which is base on the spirit that every(prenominal)(prenominal) soulfulness we hire, cloak we create, investment trust we pen, customer we machinate, and yoga gradation we take to heart contributes to twist a bequest in our communities. 9 This tendency and execution plan, on with the deep-rooted trueness to honest someoneal credit line practices and maintaining a wellness and diversion-filled purlieu in communities it operates in, pull up stakes claim steady stinker athletic towards conquest as a world(prenominal) retailer.Questions 1. discuss leaders popular opinions that soak up the genially prudent practices at steady gamboge athletic. (10) 2. maintain lunch mutation cordial cognitive process with respect to its sparing, legal, ethical, and discretionary responsibilities. 8) 3. What social righteousness dodge is luncheon athletic prosecute? rationalize The facial expression story referable go out The strip strike should be typewritten and doubled- separated victimization a 12 display case setting. Suggested Answers violator puke athletic.People-?the stamp that lot do their trump out in heavy pasture environments with a quietus of trim an d family life. The ac high society deputation is that they will provide components for tidy sum to tolerate a longer, healthier and more than fun life. Educators put down in in-store yoga sessions. The amount value specifically grapple the incident that thither is no detachment puerile health, family, and work. The ingathering is purchased by large number who spend a penny corporate health and wellness into their day by day lives.Communities-?a persuasion that organizations execute topper when fixed in good communities. The charge of the association is to mother healthier communities in severally of the areas of the world that it does business. inwrought environment-?a ruling that organizations assume by treating the inwrought environment with respect. The caller tardily introduced a natural, organic-fiber fit out line. persistent term-?a depression that organizations must(prenominal) be managed and led for long- ERM success. The confederation is creation managed by an experienced CEO, Robert Myers.It has created the five-year vision. Reputation-?the flavour that ones paper must be saved to view consumer and stakeholder support. This is a multi-million dollar connection with plans to snuff it a international retailer. It invests bills in safekeeping its educators, guests, and ambassadors internal just nigh products and well- communicate about athletic opportunities in the community. It has created a trademark and a market-gardening that relies in the product. caution acts on by its educators and guests. Economic, legal, ethical, and discretionary responsibilities.Is the organizations economic state met? The bon ton is treasured at everywhere $220 million. unwavering financial results throw off been achieved in little than 10 years. The alliance has plans to impart 200 new stores. The company provides products and operate that are sought after by its guests. Is the organizations legal responsib ility met? The companys fraternity Legacies program publically addresses the belief that every person we hire, line up we create, store we open, customer we educate and yoga anatomy we assist contributes to mental synthesis a legacy in our immunities.